Return & Refund Policy

Heyoravix Return & Refund Policy

At Heyoravix, your satisfaction, trust, and confidence in our mother & baby products mean everything to us. 💚
We proudly stand behind the quality of every item we offer for moms, babies, and growing families.

If for any reason you’re not completely satisfied with your purchase, you have 30 days from the delivery date to request a return or exchange — simple, fast, and hassle-free.

✅ Return Eligibility

To qualify for a return, please make sure that:

  • The item is unused and in its original condition

  • All tags, labels, seals, and packaging are intact

  • You have a valid proof of purchase (order confirmation or receipt)

⚠️ Returns sent without prior approval cannot be accepted.

Once your return request is approved, we’ll send you:

  • A prepaid return label, and

  • Clear, step-by-step return instructions

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Our team will resolve the issue promptly — by sending a replacement or issuing a full refund, at no additional cost to you.

You can reach us at: support@heyoravix.com

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened or used mother & baby-care devices (e.g. pumps, thermometers, grooming tools, etc.)

  • Products with visible wear, damage, or modifications

  • Personalized or custom-made items

  • Clearance or final-sale products

  • Perishable or consumable items (e.g. food, snacks, or supplements for moms or babies)

🔄 Exchanges

If you’d like to exchange an item for another size, model, or variation, the fastest way is to:

  1. Request a return for your original item

  2. Place a new order once your refund is processed

This helps ensure that your new item ships quickly and arrives in perfect condition.

🇪🇺 EU Customers – Right of Withdrawal

If you are located within the European Union, you have a 14-day cooling-off period.
Within this time, you can return any unused product for a full refund — no explanation required.

Conditions:

  • Product must be unused and in its original packaging

  • Proof of purchase is required

💰 Refunds

Once we receive and inspect your returned item, you’ll receive an email confirmation.

If your return is approved:

  • Your refund will be issued to your original payment method within 10 business days.

🕒 Please note:
Some banks or payment providers may take additional time to process the refund and reflect it in your account.

📩 Need Help?

If you have any questions about returns, exchanges, or your order, our support team is here for you.

Email: support@heyoravix.com

We’re always happy to assist you on your motherhood and parenting journey. 💚👩👧👦