FAQS
How long does shipping take?
Delivery times vary depending on your location. Most orders arrive within 5–11 business days after shipment. Please note that delivery times may vary slightly due to customs processing, weather conditions, holidays, or carrier delays.
Do you offer free shipping?
Yes. HeyOravix offers free shipping on all orders. There are no minimum order requirements. Your order will be shipped directly to your delivery address with tracking information provided.
Where do you ship?
We currently ship to customers in the United States, Canada, United Kingdom, Australia, and New Zealand. For orders to Europe or other countries not listed above, please contact our support team. We will be happy to check shipping availability and provide the most accurate delivery information for your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking information to become active after shipment.
When will my order be processed?
Orders are usually processed within 1–3 business days after payment confirmation. Once your order is prepared and shipped, you will receive an email notification with your tracking details.
What happens if my package is delayed?
While we do our best to ensure smooth delivery, unexpected delays may occasionally happen due to customs, weather conditions, holidays, or shipping carrier delays. If your order has not arrived within the expected timeframe, please contact our support team and we will assist you.
What if my package arrives damaged?
If your order arrives damaged or has any issues during delivery, please contact our support team within 48 hours with photos of the item and packaging. We will review the issue and work with you to make it right.
Are customs fees or import taxes included?
Depending on your country’s regulations, customs fees, import duties, or taxes may apply. Any additional charges required by your local customs authority are the responsibility of the customer.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible. We can only make changes before your order has been processed and shipped.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been processed and shipped.
