Quick Answers
How can I contact HeyOravix support?
Our support team is always happy to help. You can contact us through the form on this page or email us directly at support@heyoravix.com. We usually respond within 24–48 hours.
Where do you ship?
We currently ship to multiple countries worldwide, including the United States, Canada, Australia, New Zealand, and selected international destinations. If you are unsure whether we ship to your location, please contact our support team.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking information to follow your package’s journey.
Can I change or cancel my order after placing it?
If you need to update or cancel your order, please contact us as soon as possible. We will do our best to assist you before your order enters the shipping process.
What should I do if my order arrives damaged?
If your package arrives damaged, please contact our support team with photos of the product and packaging. We will review your request and help find the best solution.
Do you offer returns or exchanges?
Yes. We offer returns according to our Return & Refund Policy. Please review the policy for eligibility requirements and return instructions.
How do I choose the right HeyOravix product?
If you need help choosing the right product for your family’s needs, our support team is happy to provide guidance and answer any questions about features, sizing, or usage.
Are taxes or customs fees included in my order?
Depending on your country and local regulations, additional customs fees or import taxes may apply. These charges are determined by local authorities and are the customer's responsibility.
Do you offer support after purchase?
Absolutely. Our team is here to assist you with order updates, product questions, tracking, and any concerns you may have after your purchase.