Privacy Policy

We collect personal information that you provide to us directly, as well as certain information collected automatically when you use our website.

Information you provide

• Name, email address, shipping and billing address, and phone number
• Order details (products purchased, order number)
• Messages you send us through our contact form or by email
• Reviews, photos, or testimonials you submit
• Email address, if you sign up for our newsletter

Information collected automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring site)
• Cookies and similar tracking technologies (see "Cookies & Tracking")

We do not collect or store your payment card details ourselves — see "Payment Information."

We use your information to:

• Process, fulfill, and deliver your orders
• Provide order updates, shipping notifications, and customer support
• Respond to your questions, returns, and refund requests
• Send you marketing emails, if you've opted in (you can unsubscribe at any time)
• Improve our website and the products we offer
• Detect and prevent fraud
• Comply with legal obligations

Like most online stores, we use cookies and similar technologies to run our website, remember your cart, and understand how visitors use our site.

We also use marketing and analytics tools (such as advertising pixels from platforms including Meta, Google, and TikTok) that may collect information about your activity on our site to show you more relevant ads elsewhere. Depending on where you live, this may be considered a "sale" or "sharing" of personal information under certain privacy laws.

You can also disable cookies at any time through your browser settings, though some parts of our site may not work correctly without them.

We do not sell your personal information for money. We share information only with third parties who help us run our business, including:

• Our ecommerce platform provider — which securely hosts our website and manages order processing
• Payment providers — to securely process your payment
• Our order fulfillment partner — a third-party supplier and fulfillment service that prepares and ships orders directly to you
• Shipping carriers — to deliver your order and provide tracking
• Our product review platform — if you submit a review
• Marketing and analytics providers — as described in "Cookies & Tracking"
• Legal or government authorities — only when required by law

All payments on our store are processed securely by Shopify Payments and other supported payment providers. We do not collect, see, or store your full card number, expiration date, or security code — this information is sent directly and securely to our payment provider, which is certified to the Payment Card Industry Data Security Standard (PCI-DSS).

We keep your personal information for as long as needed to fulfill the purposes described in this policy — for example, to process your order, provide support, and comply with our legal and accounting obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

We take reasonable steps to protect your personal information, including relying on our platform provider's security measures (such as SSL encryption on our store) and restricting access to customer information to those who need it. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing emails at any time
• Opt out of the sharing described in "Cookies & Tracking"

To exercise any of these rights, please contact us — see "Contact Us" below.

We welcome customers from a number of countries. If you are located outside the country where our store and service providers operate, your information may be transferred to, stored, and processed in other countries, which may have different data protection laws than your own. By using our website, you consent to this transfer.

While our products are designed for babies and young children, our website and Services are intended for use by adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Our website may contain links to third-party websites (for example, social media pages) that we do not operate. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any information to them.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: support@heyoravix.com
Or visit our Contact Support page.